Trưởng Ngành Hàng Thực Phẩm & Hóa Mỹ Phẩm

Mô tả công việc

• Mô tả công việc 1. Operations duties 2. Sales and Profits 3. Manpower management 4. Rules and Regulations 5. Other duties Operations duties a. Merchandise management - Supervise subordinates to ensure • Received merchandise at loading bay is in correct quantity, quality and specifications. • Merchandise on sales floor is fully replenished, in good conditions & quality. • All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally. • Changing price label (if necessary) is completed before store opens. - Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders. - Plan, prepare and assign tasks for subordinates for bi-annual Stock Take and support Foodline with monthly Stock Take as directed by Store Manager. - Plan, assign duties for subordinates to make necessary preparation for Membership Day, Mommy Day and Public Holidays. b. Non-merchandise management - Supervise subordinates to ensure • Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions. • Sales floor/pillar/wall is kept clean & tidy. • All backrooms are locked and in good conditions. • Fire Safety procedure is carried out properly. - Make order request for equipment and get approval from Store Manager. c. Customer service - Handle customer complaints raised by Division Leader(s), difficult and complicated sales. - Always remind subordinate to promote “customer first” spirit. - Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers). Sales and Profits - Brief subordinates on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates. - Share information about customer voice or any arising issues. - Breakdown the sales target given by the Management to each Division Leader and take responsibilities for sales target achievement of the Department. - Plan daily sales target on a monthly basis, basing on target of the month announced by Merchandise Department. - Analyze sales figures and forecasting future sales volumes to maximize profits. - Analyze and interpreting trends to facilitate planning. - Take overall responsibility for the successful execution of all promotion schemes. - Work with Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity. - Prepare for higher management review • Weekly /// sales information, sales promotion review and report of slow moving items. • Monthly /// Division review, Promotion review, Sales analysis, Productivity report. • Promotion schemes to boost sales.n-Take leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management. - Take leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage. Manpower management - Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity. - Ensure efficient leadership to direct the Line/ Department towards Company’s business strategies. - Monitor subordinates’ attendance and attire. - Approve duty roster, shift plan raised by subordinates. - Be responsible for subordinates’ performance. - Take part in recruitment & selection activities for Line/ Department’s staffing. - Motivate, training and develop staff in order to encourage their professional development. - Identify potential staff for succession planning purposes. - Build and promote team work spirit. Rules and Regulations - Follow all working procedures, the company’s policies, rules and regulations. - Check, monitor, remind and guide subordinates to follow the rules and regulations. Other duties - Opening store, Closing store. - Approve all kind of documentation raised by subordinates. - Other tasks or responsibilities as assigned by Store Manager.