Sales Operations Lead (Audit)

Mô tả công việc

• Mô tả công việc About the job Sales Operations Lead (Audit) (The Quality Control Lead) is responsible for defining, monitoring, calibrating, and continuously upgrading operational quality standards across stores, dealer networks, B2B operations, and customer service functions. This role ensures consistent execution, compliance with SOPs, and continuous improvement in service quality for all internal and external stakeholders as the business scales. Responsibilities Define, calibrate, and continuously update operations quality standards and audit criteria across all stakeholders. Develop and maintain audit frameworks, quality checklists, and evaluation criteria covering operations and customer service execution. Plan and conduct regular and ad-hoc audits across stores, dealers, frontline operations, and customer service teams. Identify quality gaps, root causes, and non-compliance issues, and lead corrective and preventive action plans (CAPA). Monitor compliance with contracts, commercial terms, SOPs, policies, and service standards, ensuring consistent execution across all touchpoints. Track, analyze, and report quality performance metrics, audit results, and recurring issues. Partner with operations, sales, customer service, and support teams to close quality gaps and improve execution discipline. Support training, coaching, and quality awareness initiatives to drive continuous improvement in service quality.